Patient Experience

Elevate the Human Experience in Healthcare: Transform patient journeys that drive measurable results

IMPROVED OUTCOMES

A study published by JAMA Internal Medicine found that a focus on patient engagement can lead to a 17% reduction in hospital readmission rates. (Source: JAMA Internal Medicine)

PATIENT LOYALTY

According to a report by Accenture, 73% of patients say a positive experience makes them more likely to stay loyal to a healthcare provider. (Source: Accenture Patient-Centered Care Report)

REVENUE IMPACT

Research by Kaufman Hall found that a 1% improvement in patient satisfaction can lead to a 2% increase in revenue. (Source: Kaufman Hall)

The healthcare landscape is evolving. Patient-centered care is no longer a differentiator, it’s the expectation. At Bluewaters Health, we offer comprehensive patient experience and engagement advisory and consulting services designed to elevate your organization’s performance.

We move beyond traditional methods. We delve into the human experience of care, helping you forge meaningful connections with your patients. Put patients at the heart of your healthcare organization, and bring value to all stakeholders.

Stakeholder Value

Our approach:

Discovery and Assessment:
Recommendations and Implementation
Beyond Implementation

Collaboration: We begin by collaborating with you to understand your current environment, including patient feedback, staff perspectives, and operational processes. We then conduct a thorough assessment of your patient journey, identifying areas for improvement and opportunities to amplify the human experience at every touchpoint.

Human-Centered Focus: We champion a human-centered approach throughout the entire process. This means prioritizing clear communication, active listening, and collaboration to ensure everyone involved feels valued and heard.

Strategy formulation: We leverage data analytics, assessment findings and the voices of your patients and staff to develop customized recommendations. This ensures your strategies address both quantitative goals and qualitative factors like empathy, compassion, and respect.

Implementation: We partner with you to implement your strategy, providing expert guidance, resource allocation, and change management support. We ensure your team has the tools and training they need to deliver exceptional care and foster meaningful patient engagement.

Ongoing Measurement and Improvement: We will work with your teams to transfer knowledge, to enable them to continuously monitor key metrics and conduct regular assessments to track progress and identify areas for ongoing refinement. We believe in the power of continuous learning and adaptation to ensure your patient experience strategy remains dynamic and effective.